Dumfries & Galloway Region
The Region serves the
whole of Dumfries and Galloway from Stranraer to
Please make initial contact through our National Phoneliine 0845 600 2227 to obtain a referral,
but before doing so
you may find
the Questions and Answers below helpful.
Who will I see?
Cruse Bereavement Care
Scotland (CBCS) volunteers are people who have undergone
special training in the process of grieving and working
with bereaved people. Some have undergone more
specialised training to enable them to work with
children or those bereaved through suicide. All
volunteers listen carefully and respond sensitively to
enable you to work through the grief. They know
that the best solutions are the ones people discover for
themselves. They are of different ages and from
different walks of life and many have themselves
experienced close bereavements in their lives.
They receive ongoing training in their work. All
volunteers have police checks carried out on them
through Disclosure Scotland.
What would I expect from my
bereavement support volunteer?
Your volunteer will respect
confidentiality, will keep appointments, and will see
you regularly. S/he cannot take the pain of your
bereavement away but will support you while you work
through it. You can expect your volunteer to have a
friendly manner, but s/he will respect you as an
independent individual for whom bereavement support is a
temporary, though valuable step, in working through your
grief and coming to terms with your loss. The
service is confidential within CBCS's practice and
What commitment would be expected from
There is a large demand for the CBCS bereavement support
service. We ask that once accepted you
will keep your appointments (apart from emergencies), or
cancel in good time, so we can make the best use of our
limited supply of volunteers.
Where does counselling take place?
with one of our carefully selected and trained
volunteers takes place either at your local CBCS premises or at another agreed
venue. A session normally lasts for about one hour.
You would be offered an initial appointment for 30
minutes as quickly as possible. This time is used to
ascertain whether or not CBCS is the
best organisation to help. You will be placed on a
waiting list until a bereavement support volunteer is available.
How much does it cost?
offers a free counselling service
to the bereaved. The counsellors and other volunteers
all provide their services free of charge. Each branch
relies on fundraising and
donations from clients and Friends of
to provide the local service.
Is it really confidential?
volunteers work to a strict code of ethics, which binds
them to hold everything you say in confidence, unless
they feel there is a risk to your life or the lives of
others. You should know that our counsellors are all
supervised and they may talk to their supervisor about
your experience, but they will never share information
which may identify you.
If you think counselling
could help you, ‘what should I do next’?
Please ring our National
Phoneline - 0845 600 2227. Our
volunteer will be able to advise you and put you in
touch with someone locally. We will ask you for
some brief details about you and you bereavement. There may be times
when we have to take your contact details in a recorded message. Be prepared to leave a brief
message, remembering to give your name and telephone
number, or your name and address if you prefer a written
response and Information Pack. CBCS is aware that some
people have difficulty using an answer-phone. Please
When we contact you, the
Referral Secretary will ask you a few questions about
your needs and you will be able to ask any further
questions you may have about bereavement support and the
Dumfries & Galloway Region of CBCS. If you decide you would like
to see a volunteer you will be offered an initial
interview and then, if mutually agreed, you will be
contacted as soon as one becomes available.
Do you have any resources I can take
are available on a wide range of issues
following bereavement. In addition Cruse UK publish a
wide range of helpful leaflets. The branch administrator
can give you details.