Local Regional Information


Cruse Bereavement Care Scotland, Dumfries & Galloway Region,

8 Gordon Street,

Dumfries, DG1 1EG

E-mail contact: 



The Regional Administrator is in the office between 10.00 and 12.00 most weekdays



Dumfries & Galloway Region


The Region serves the whole of Dumfries and Galloway from Stranraer to Langholm.
Please make initial contact through our National Phoneliine 0845 600 2227 to obtain a referral,
but before doing so you may find the Questions and Answers below helpful.


Who will I see?

Cruse Bereavement Care Scotland (CBCS) volunteers are people who have undergone special training in the process of grieving and working with bereaved people.  Some have undergone more specialised training to enable them to work with children or those bereaved through suicide.  All volunteers listen carefully and respond sensitively to enable you to work through the grief.  They know that the best solutions are the ones people discover for themselves.  They are of different ages and from different walks of life and many have themselves experienced close bereavements in their lives.  They receive ongoing training in their work.  All volunteers have police checks carried out on them through Disclosure Scotland.


What would I expect from my bereavement support volunteer?

Your volunteer will respect confidentiality, will keep appointments, and will see you regularly. S/he cannot take the pain of your bereavement away but will support you while you work through it. You can expect your volunteer to have a friendly manner, but s/he will respect you as an independent individual for whom bereavement support is a temporary, though valuable step, in working through your grief and coming to terms with your loss.  The service is confidential within CBCS's practice and policy guidelines.


What commitment would be expected from me?

There is a large demand for the CBCS bereavement support service. We ask that once accepted you will keep your appointments (apart from emergencies), or cancel in good time, so we can make the best use of our limited supply of volunteers.


Where does counselling take place?

One-to-one support with one of our carefully selected and trained volunteers takes place either at your local  CBCS premises or at another agreed venue.  A session normally lasts for about one hour.  You would be offered an initial appointment for 30 minutes as quickly as possible. This time is used to ascertain whether or not CBCS is the best organisation to help. You will be placed on a waiting list until a bereavement support volunteer is available.


How much does it cost?

CBCS offers a free counselling service to the bereaved. The counsellors and other volunteers all provide their services free of charge. Each branch of CBCS relies on fundraising and donations from clients and Friends of CBCS, to provide the local service.


Is it really confidential?

All our volunteers work to a strict code of ethics, which binds them to hold everything you say in confidence, unless they feel there is a risk to your life or the lives of others. You should know that our counsellors are all supervised and they may talk to their supervisor about your experience, but they will never share information which may identify you.


If you think counselling could help you, ‘what should I do next’?

Please ring our National Phoneline  - 0845 600 2227.  Our volunteer will be able to advise you and put you in touch with someone locally.  We will ask you for some brief details about you and you bereavement. There may be times when we have to take your contact details in a recorded message.  Be prepared to leave a brief message, remembering to give your name and telephone number, or your name and address if you prefer a written response and Information Pack.  CBCS is aware that some people have difficulty using an answer-phone. Please try.


When we contact you, the Referral Secretary will ask you a few questions about your needs and you will be able to ask any further questions you may have about bereavement support and the Dumfries & Galloway Region of CBCS. If you decide you would like to see a volunteer you will be offered an initial interview and then, if mutually agreed, you will be contacted as soon as one becomes available.


Do you have any resources I can take away?

Leaflets are available on a wide range of issues following bereavement. In addition Cruse UK publish a wide range of helpful leaflets. The branch administrator can give you details.





Cruse Bereavement Care Scotland exists to promote the well-being of bereaved people in Scotland

We seek to help anyone experiencing bereavement to understand their grief and cope with their loss.  We work primarily through volunteers, providing free care to bereaved people. We also train and educate individuals and organisations who may in turn be able to contribute to the well-being of bereaved people.


2009 Cruse Bereavement Care Scotland - Scottish Charity Number SC031600