National Helpline Opening Hours

                                                                                 Mon-Fri 9am-8pm

                                                                                 Weekends 1pm-4pm                                           

                                                                                                              FREEPHONE 0808 802 6161






History of Cruse Bereavement Care Scotland

Cruse Bereavement Care developed from the work of Margaret Torrie, who, in 1959, in her hometown of Richmond, Surrey, started a small group in her own home for the support of local widows.

In looking for a name for their group, they turned away from the word widow, which comes from the French vide meaning empty. Instead they turned to a story from the Middle East, found in the Bible, where, during a time of famine, a widow cared for the prophet Elijah. The story tells how, although she had little flour and oil, as long as she looked after Elijah, her “cruse” (a vessel like a jug or a jar) of oil never ran dry. The group took this story with its message that as long as they looked after each other they would always have resources both for others and for themselves. However, despite the derivation of the name, Cruse is a non-religious organisation and welcomes people of all faiths and none.

Over the past 50 years, the organisation has grown from a single support group for widows in Richmond, into two national charities - Cruse Bereavement Care in England, Wales and Northern Ireland, and Cruse Bereavement Care Scotland, a related, but independent charity, both offering support and counselling to anyone, of any age who has been bereaved by the death of someone close to them.

The Impact of Devolution

When health, social work and education became devolved areas of government, the Scottish Branches of Cruse and the former Scottish Management Committee agreed that it would be sensible to take forward service delivery under the auspices of a separate Scottish arm of Cruse. It was believed that this would ensure a structure that reflected the new political arrangements and the needs of clients and volunteers in Scotland. Thus, Cruse Bereavement Care Scotland (CBCS) was set up on 11 April 2001 as a fully independent Scottish Charity, working in a federal relationship with other parts of Cruse and licensed by Cruse Bereavement Care to use the name.

The CBCS Headquarters in Perth became fully operational in February 2002 and exists to provide direct support for the work of the Areas throughout Scotland. It seeks to do this by enabling local Teams and developing Volunteers’ skills both for the ultimate benefit of bereaved clients.


CBCS has 4 territorial areas (North, South, East and West) and one Virtual area (which supports the helpline) involving around 270 volunteers.

National Helpline

In 2014 we set up our National Helpline as a single point of contact for bereaved people. We have recognised the benefits of providing dedicated bereavement support on that helpline. We now deliver enhanced training to our Helpline volunteer.s The helpline is now fully established and supoprts clients whenever they need it after a bereavement.

In 2016/17 our Helpline volunteers answered 13301 calls from bereaved people, their families and agencies supporting them. As a consequence we supported 4109 bereaved people either at first point of contact or by referring them to our dedicated listening services.

Our priority over the next few years is to roll out this enhanced service and to extend the number of hours when a volunteer will be available. The aim of the development is to increase our flexibility in providing the service, whilst giving our enquirers a single point of contact.

In a recent publication, Cruse Bereavement Care Scotland reports around 270 volunteers gave in excess of 33279 hours of voluntary service!


CBCS Leaflets

Check out our key leaflets - you may find that what you are experiencing is normal for someone who is grieving.

Volunteer Opportunities

Training Opportunities

CBCS offers a number of courses that are currently run on a 'demand led' basis.

We are currnetly looking for helpline volunteers. If you are interested please click here for information regarding the role and here for an application form.


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