National Helpline Opening Hours

                                                                                                         Mon 10-8

                                                                                                         Tues 10-8

                                                                                                         Wed 10-8

                                                                                                         Thurs 10-8

                                                                                                         Fri 10-4

                                                                                                                                                                      0845 600 2227

                                                                                                                                                                                  ( calls cost 5p per minute plus your phone company's access charge)                                              


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Cruse Bereavement Care Scotland is a National Charity, working through dedicated trained teams located in ten regions throughout Scotland. You may realise that bereavement is not a subject which readily attracts support and funding; yet it is an experience which we, and our families, will all go through.

If Cruse Bereavement Care Scotland is going to be able to offer support and help to those who struggle with the pain and sadness of loss, then we need to enrol the support of people like you!!

As a charity supporting bereaved people in Scotland we depend heavily on the work of volunteers. Our current team of around 300 volunteers includes skilled listeners, counsellors, administrators, fund raisers, IT experts, trainers, treasurers, managers and other support roles.

We are constantly looking to recruit and train volunteers as skilled listeners, people who have completed the COSCA Counselling Skills Certificate and who are able to complete our Specialist Module in Bereavement and Loss.  Since training takes time, we are keen for our new volunteers to assist us in other ways as they await qualification. For instance, we need volunteer receptionists to support our listeners and  counsellors, to avoid lone working. We are also looking for people interested in assisting with other roles. We need people who would like to learn more about our work through helping with fundraising events, administration and a range of other tasks.

Cruse is committed to continuing professional development and we have a policy of developing the listening skills of all our volunteers. Some volunteers undertake further training which enables them to work with children and young people, or to carry out our Initial Client Interviews where we ensure that the most appropriate support is provided. Others become involved in answering our phoneline, which is currently being developed to provide telephone support.

Why volunteer with CBCS?

There is enormous satisfaction from knowing you make a positive difference to someone's life - one of our volunteers, Mary, said recently, "I still enjoy what I do after over 20 years, each client and outcome is different." In addition to this, remember that your expenses will be paid and you could also benefit from further CBCS training (COSCA accredited courses for Working with Children and Young People and Supervision) and continuing personal and professional development, CPD.

Every hour given by a volunteer contributes towards helping a child or adult face the future knowing that they will have a 'new normal' but never losing the memories thay have of the person who has died.

"Many, many thanks to you all, you brought real delight and helped make my days more happy and more bright. You are truly lovely people who do a wonderful job and I personally have found great benefit from my telephone support and my counselling sessions."

What should I do next?

Firstly consider whether you would like to use your skills and experience to support our work, either by training as a skilled listener or by joining one of our dedicated support teams. Please look through our other pages about Volunteering and Training and then contact us, either at our Headquarters in Perth 01738 444178 or email This email address is being protected from spambots. You need JavaScript enabled to view it.



Reviewed and Revised 07/10/2014



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