National Helpline Opening Hours

                                                                                                         Mon 10-8

                                                                                                         Tues 10-8

                                                                                                         Wed 10-8

                                                                                                         Thurs 10-8

                                                                                                         Fri 10-4

                                                                                                                                                                      0845 600 2227

                                                                                                                                                                                  ( calls cost 5p per minute plus your phone company's access charge)                                              


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What training is available?

CBCS offers a range of training courses which enable volunteers to use counselling skills in supporting clients. Our client facing volunteers are only a part of the CBCS team; we have volunteers who work in a variety of other roles: administration, fundraising, committee work etc.  We would support and guide you in developing expertise in these areas as well; do look at our Volunteering section.

If you think you can help, please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

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CBCS offers a number of courses that are all validated by COSCA (the professional body for Counselling and Psychotherapy in Scotland).  We are prepared to contribute towards the cost of some of these courses.

Our core course, the Specialist Course in Bereavement and Loss, is for people with a minimum of 120 hours prior counselling skills training and who wish to obtain a specific bereavement counselling skills qualification. This six-day course takes place at weekends, spread over two months.

Working with Bereaved Children and Young People - Although this training is mainly aimed at existing Cruse Scotland volunteers who wish to expand their practice to work with bereaved children and young people, it is also suitable for professionals who work with bereaved children and young people. For details about the latest course please click here.


COSCA Counselling Supervision Course, in 2 parts.

Part 1: Certificate in Counselling Supervision Skills: requires participants to have no less than the COSCA Counselling Skills Certificate (or equivalent) as their training.

Part 2: Certificate in Counselling Supervision: requires participants to have a Counselling Diploma (or equivalent) and substantial, (at least two years) experience as a counselling practitioner, be in a counselling supervisory relationship and minimum of 150 hours supervised client work.

All of the above courses are validated by COSCA and all CBCS client facing trainees and volunteers go to ‘supervision’ sessions with a trained supervisor. 

Please click here for further information or here for details of the next course

CBCS Helpline Training

Our Helpline is the first point of contact a bereaved person has with CBCS. As such volunteers are trained to deal with all types of call professionally and empathically.

For more details of the courses - click here

CBCS also provides Courses in Continuing Professional Development.  Please click here for further information, since these can be made available outside CBCS.


Reviewed and Revised 06/08/15


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