Helpline Volunteers

Join our team as a National Helpline Volunteer

We are seeking compassionate and dedicated volunteers to help answer calls on our Free Bereavement Helpline. If you're someone who is patient, a great listener, and thrives in a supportive role, this could be the perfect opportunity for you.

What we're looking for

• Excellent listening and communication skills
• A calm, non-judgemental approach when dealing with distressing, angry, or challenging calls
• Ability to put people at ease and provide support over the phone
• Willingness to commit to training and ongoing support

Training and Commitment

• Training Dates: Saturday 18, Sunday 19, Saturday 25 October; Saturday 1 and Sunday 2 November
• Induction Day: Saturday 8 November
• Ongoing Support: You’ll receive full training to feel confident in your role, along with continuous support from our team

We ask that all volunteers commit to at least one 3-hour shift per week. Shifts can be scheduled during the day, evening, or on weekends, and we can explore different shift patterns based on your availability. 

Role Requirements

This is a home-based role and requires a private, confidential space to take calls and handle sensitive information.

Volunteers should have access to:

A laptop or desktop to access materials

A telephone (landline or mobile) to take calls

A stable internet connection for communication and resources

If you’re ready to make a difference and support people in need, we would love to hear from you.

Closing date for applications is midnight on Sunday 14 September 2025. Interviews will be held during week beginning Monday 29 September via Zoom. 

Download Application details here:

Volunteer Information

Application Form

Equality and Diversity Form

If you have any questions or would like to chat more about this, or any of our volunteering roles, please contact us at volunteering@crusescotland.org.uk 

View other volunteering opportunities with Cruse Scotland.