At Cruse Scotland, we strive to provide services of the highest quality.  If we don’t succeed we want to know about it.

How to make a complaint

You can get in touch with us in writing, by email or by telephone using the following details:

Nicola Reed
Director of Client Services
Cruse Scotland
29 Barossa Place


Telephone: 01738 444178

Further information on the complaints process and contacting COSCA (Counselling & Psychotherapy in Scotland):

Our complaint leaflet that provides further information about the process, including how your complaint will be handled, next steps, timescales and what to do if you are not satisfied with the outcome, can be found here.