Bob

Bob joined Cruse Scotland as a volunteer in October 2023, his experience showing him that he was able to help those who are grieving. He says, "I got involved after realising, through other volunteering work I’d done, that I seemed to connect well with people who were grieving or in a tough place. I didn’t set out with a plan, but this kind of support work felt like something I could do and something I wanted to do."

As both a Bereavement Helpline and Early Support volunteer, Bob finds meaning in "being able to help someone feel even a little calmer when they’re distressed. Often nothing has changed in their life, but the fact they’ve had space to talk and be heard can shift how they feel in that moment. That matters."

Since joining Cruse Scotland, Bob has found opportunities for development as well as connecting with other volunteers. He says, "The learning has been a big part of it too. I like that there’s always something new to think about, whether through training or just by talking with other volunteers. It keeps me engaged and helps me reflect on how I’m showing up for people."

Bob is often organising get-togethers with his fellow volunteers and enjoys the social aspect of volunteering with Cruse Scotland. He says, "I really value the people I’ve met, there's a strong sense of community among the volunteers, and I’ve made some really good connections."

Reflecting on his time volunteering on the Helpline, Bob reminds us that "it’s not always easy. Some calls are tough, but I wouldn’t do it if it didn’t feel totally worthwhile. The support from the Cruse Scotland staff is brilliant too; one never feels left to get on with it alone."

When asked why Bob continues to volunteer to help bereaved individuals across Scotland, he said, "for me, it’s about being there for someone when they need a bit of human connection. Nothing fancy, just someone on the end of the line who’s willing to listen. That’s what I keep coming back for."