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Often described as a 'life-line' our Free Bereavement Helpline is often the first point of contact for those struggling with their grief. Are you a good listener? Join the team.
Join our team as a Bereavement Helpline Volunteer
Make a real difference from the comfort of your own home. We’re looking for compassionate, calm and caring volunteers to join our National Helpline team. If you’re someone who listens deeply, communicates with empathy, and can stay steady during difficult conversations, you could be exactly who we need.
As a helpline volunteer, you’ll be a reassuring voice for people reaching out in moments of distress, anger or vulnerability. Your presence could be the turning point in someone’s day.
We provide full training and ongoing support, so you’ll feel confident and prepared every step of the way. To take on this role, you’ll need to attend all five training dates plus a 3‑hour induction session.
Training dates:
· 5th & 6th September
· 12th & 13th September
· 20th September
After training, we ask volunteers to commit to one 3‑hour shift per week. We offer daytime and evening shifts, with flexibility to explore patterns that work for you.
This is a home‑based role, so you’ll need a private, confidential space, a laptop or desktop computer, a phone, and a reliable internet connection.
Applications close Monday 10th August 2026 at 12 noon. Interviews will take place the week beginning 24th August 2026.
If you have any questions or would like to chat more about this, or any of our volunteering roles, please contact us at volunteering@crusescotland.org.uk
View other volunteering opportunities with Cruse Scotland.
